Frequently asked Questions
How long are the documents checked?
Up to 48 hours. The notification of confirmation or rejection of verification comes to the email
Why is my withdrawal not completed yet?
Withdrawal takes up to 48 hours, sometimes due weekends it may take longer.
Can I change/reset my wallet?
Yes you can, if you have deposited soul to your account we cannot reset your wallet.
When IOS Game?
We are working on the iOS version, maybe it will appear this summer.
Why I can't withdraw?
Contact admin on telegram chat to check your account, you may be suspicious for activity againts our rules.
Why I can withdraw only 150 SOUL?
Because your account is level 2, for unlimited withdrawal you most proceed KYC which is level 3 verification, without limit of withdrawing.
Why I'm not getting refferal rewards?
For getting refferal reward, your refferal must pass KYC, only then you can receive refferal reward.
Can I earn from PC game?
No not yet, the PC game is in beta version, for now we are focusing on mobile market, we will finish PC game later...
How the lottery works?
Match 2 numbers = 2 free tickets for next draw
Match 3 numbers = 6 days GOLD membership
Match 4 numbers = 60 days GOLD membership
Match 5 numbers = JACKPOT